Village at Home FAQs

Take a look over some of our Frequently Asked Questions and if you still need any further information send us an email at or give us a call on 01204 703 730.


Opening Hours

Our Customer Service opening hours are: Mon-Thurs 8:15am – 4:45pm Friday 8:30am – 2:30pm We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.


Products & Pricing

Do our prices include VAT?

Yes – all prices include VAT at the prevailing rate.


Does the price include the shade?

Unless otherwise stated the price includes the base and shade as shown in the image. Some lamps in our Gregory’s range are sold as base only, however these are clearly marked and the suggested lampshade is also available to buy on site.


Do you sell bulbs?

Unless otherwise stated our lamps do not include bulbs. The recommended maximum wattage and bulb types are listed in the product description and should be readily available at a variety of hardware stores.


Does your lighting take LED bulbs?

With a few exceptions, the majority of our lights are suitable for LED bulbs. You can find the bulb information listed on each product.


I’m a trade customer, can I buy your lights?

Yes, head over to our trade website – and set up a trade account with us.



What happens if I sign up to your newsletter?

We usually send out an email newsletter once a month to inform you of any deals, competitions, new products, trends and more. You will also receive 10% off your first order for signing up.


Can I opt out of future emails?

Of course, we’ll be sad to see you go though! You can unsubscribe from our emails by checking in the footer of each email sent and clicking ‘unsubscribe from this list’.


Delivery and Returns

See our Delivery and Returns page for all our information regarding any delivery queries you may have.


What if my question isn't covered in your 'frequently asked' section?

We understand that you may have product related questions, or may just need to know something that isn’t already covered in this section or the Deliver and Returns page. Just email us on or telephone 01204 703730 and a member of our team will be able to assist.


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