Village at Home FAQs

COVID 19

We would just like to assure our customers that we are open for business.

Due to having a very limited head office customer service team currently we may not always be able to answer your call, we apologise for this disruption in advance.

If you need to contact us, we would like to encourage you to contact us via email at web@lightingandinteriors.co.uk or by using the message facility on our website and we will get back to you as soon as possible.

If you are self-isolating please leave a note on your order for us to pass on to our courier service. Alternatively, if you would like your product left in a safe place please as normal also leave a note.

We will continue to monitor the situation and follow direction given by the government and will take whatever action is necessary to protect the health of our customers and our team.

Thank you for your continued support.

 

Opening Hours

Our Customer Service opening hours are: Mon-Thurs 8:15am – 4:45pm Friday 8:30am – 12.45pm We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.

 

Can I order by telephone?

Unfortunately, we cannot take orders over the phone, orders can only be placed on our website. To order online add the product you would like in your basket then proceed to checkout.

 

Do you have a shop that is open to the public?

No, we are solely an online retailer.

 

A product is out of stock, will you get any more in?

Unless a product has been discontinued we would likely be getting more stock in. To be notified of when a product is back in stock, please utilise the email me back in stock button on the relevant product page.

 

Products & Pricing

Do our prices include VAT?

Yes – all villageathome.co.uk prices include VAT at the prevailing rate.

 

Does the price include the shade?

Unless otherwise stated the price includes the base and shade as shown in the image. Some lamps in our Gregory’s range are sold as base only, however these are clearly marked and the suggested lampshade is also available to buy on site.

 

How do find out the dimensions of a product?

All our products have dimension, bulb shape and wattage information on each relevant product page. For mobile site users, please click the + button next to 'Product Info' on the product page to reveal the information dropdown box.

 

Do you sell bulbs?

Unless otherwise stated our lamps do not include bulbs. The recommended maximum wattage and bulb types are listed in the product description and should be readily available at a variety of hardware stores.

 

Does your lighting take LED bulbs?

With a few exceptions, the majority of our lights are suitable for LED bulbs. You can find the bulb information listed on each product.

 

How do I use a promotional code?

In your basket enter your promotional code in the box labeled ‘Use Promotional Code’ and press the button ‘Use Code’ before continuing to checkout. Promotional codes are case sensitive, we recommend copying and pasting them.

 

How do I clean my product?

For lighting products, we recommend that our products are cleaned with a soft dry cloth and abrasive materials/chemicals are never used as they may damage your product and you don’t want that! Whenever cleaning your products remember to be gentle for the same reason.

Most importantly, always switch off the power supply before cleaning. Wait until the bulb has cooled before handling.

For more information on cleaning your lighting products see our Lighting & Homeware Cleaning Tips article.

 

I’m a trade customer, can I buy your lights?

Yes, head over to our trade website – www.lightingandinteriors.co.uk and set up a trade account with us.

 

Newsletter

What happens if I sign up for your newsletter?

We usually send out an email newsletter once a month to inform you of any deals, competitions, new products, trends and more. You will also receive 10% off your first order for signing up. (The 10% discount code cannot be combined with any other offer currently running).

 

Can I opt-out of future emails?

Of course, we’ll be sad to see you go though! You can unsubscribe from our emails by checking in the footer of each email sent and clicking ‘unsubscribe from this list’.

 

Delivery and Returns

See our Delivery and Returns page for all our information regarding any delivery queries you may have.

 

Our Waste Electrical and Electronic Equipment (WEEE) Responsibility

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

 

Why recycle?

The fastest-growing type of waste in the UK is unwanted electrical equipment.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you choose not to recycle, electrical equipment will end up in landfill where hazardous substances can leak out and cause soil and water contamination, harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

 

WEEE Takeback Service

It is now easier than ever to recycle your electrical goods. When you purchase a new electrical item from us, we will accept, free of charge, the return of an item of WEEE, provided that the item of WEEE is (a) of an equivalent type to, and (b) fulfilled the same function as the new product supplied by us to you.

This item of WEEE must be sent to us within 28 days of your purchase of the new equipment. You must cover all related postage, packaging and carrier costs.

Please send your item to:

WEEE TAKEBACK

The lighting and Interiors Group Ltd.

Cobden Mill

Gower Street

Farnworth, Bolton

BL4 7EP

 

What if my question isn't covered in your 'frequently asked' section?

We understand that you may have product related questions, or may just need to know something that isn’t already covered in this section or the Deliver and Returns page. Just email us on web@lightingandinteriors.co.uk or telephone 01204 703730 and a member of our team will be able to assist.

 

Free UK Mainland delivery on orders over £50.00

Call us on 01204 703 730