Frequently Asked Questions

 

Please browse our frequently asked questions below. 

If you haven't received your Order Confirmation or Dispatch email, please check your junk or spam folder.
If you still can't find confirmation, please get in touch.

  • What are your Opening Hours?View moreView less
  • Our Customer Service opening hours are:

    Mon-Thurs 8:15am – 4:45pm

    Friday 8:15am – 12.45pm

    We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.

    Please remember, we're an online shop only, we don't have a showroom or store open to the public.

  • Do you have a shop that is open to the public?View moreView less
  • No, we do not have a showroom or shop that is open to the public, we are solely an online retailer.

  • A product is out of stock, will you get any more in?View moreView less
  • Unless a product has been discontinued, we would likely be getting more stock in. To be notified of when a product is back in stock, please utilise the "email me back in stock" button on the relevant product page and you will automatically be emailed as soon as the item is back in stock on our website.

  • Do the prices shown include VAT / How can I get a VAT receipt?View moreView less
  • Yes – all villageathome.co.uk prices include VAT at the prevailing rate.

    A copy of a VAT receipt / Invoice will be emailed along with your dispatch note after the order has shipped.

    Please make sure you enter the correct email address at checkout and make sure you check your spam/junk folders if you're missing your order confirmation. 

  • Does the price of a table lamp include the shade?View moreView less
  • Unless otherwise stated the price includes the base and shade as shown in the image. Some lamps in our Gregory’s range are sold as base only, however these are clearly marked, and the suggested lampshade is also available to buy on site.

  • How do find out the dimensions of a product?View moreView less
  • All our products have dimensions, bulb shape and wattage information on each relevant product page.

  • Do you sell bulbs?View moreView less
  • Unless otherwise stated our lamps do not include bulbs. The recommended maximum wattage and bulb types are listed in the product description and should be readily available at a variety of hardware and retail stores.

  • Does your lighting take LED bulbs?View moreView less
  • With a few exceptions, the majority of our lights are suitable for LED bulbs. You can find the bulb information listed on each product.

  • How do I use a promotional code?View moreView less
  • In your basket enter your promotional code in the box labelled ‘Use Promotional Code’ and press the button ‘Use Code’ before continuing to checkout. Promotional codes are case sensitive, we recommend copying and pasting them.

  • How do I clean my product?View moreView less
  • For lighting products, we recommend that our products are cleaned with a soft dry cloth and abrasive materials/chemicals are never used as they may damage your product and you don’t want that! Whenever cleaning your products remember to be gentle for the same reason.

    Most importantly, always switch off the power supply before cleaning. Wait until the bulb has cooled before handling.

    For more information on cleaning your lighting products see our Lighting & Homeware Cleaning Tips article.

  • I’m a trade customer, can I buy your lights?View moreView less
  • Yes, of course. Please head over to our trade website – www.lightingandinteriors.co.uk and set up a trade account with us.

  • What happens when I sign up to your newsletter?View moreView less
  • Most importantly you'll receive a code for 10% off your first order!

    The discount code will be sent direct to your inbox and must be inputted into the relevant box at checkout. We are unable to apply the discount once the order has been placed.

    Almost as important as the discount code is the fact that we don't sell or share your contact details with anyone and we certainly won't bombard you with daily emails. If you're signed up to our mailing list you'll be the first to hear about any special offers or sales we have running.

    You can opt out at any time, although we really hope you don't.

  • Can I opt-out of future newsletter emails?View moreView less
  • Of course, though we’ll be sad to see you go!

    You can unsubscribe from any of our emails by clicking ‘unsubscribe from this list’ in the footer of the email.

    Please note: You will still receive order related emails even if unsubscribed.

  • What are your delivery and returns policies?View moreView less
  • See our Delivery and Returns pages for all our information regarding any delivery or return/refund queries you may have.

  • What if my question isn't covered in your 'FAQ' section?View moreView less
  • We understand that you may have product related questions or may just need to know something that isn’t already covered in this section or our other information pages (such as delivery, returns, WEEE & Recycling etc). Just email us on web@lightingandinteriors.co.uk or telephone 01204 703730 and a member of our team will be able to assist.

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