FAQs

Take a look over some of our Frequently Asked Questions and if you still need any further information send us an email at web@villageathome.co.uk or give us a call on 01204 703 730.

Opening Hours

Our Customer Service opening hours are: Mon-Thurs 8:15am – 4:45pm Friday 8:30am – 2:30pm We’re closed on weekends & bank holidays but if you send us an email we’ll get back to you as soon as possible.

 

Do you have a shop that is open to the public?

No we are soley an online retailer.

 

Christmas

What is the last day I can order to guarantee I get my product before Christmas?

Our last order date for guarenteed pre-Christmas delivery is Wednesday 18th December 2019.

Our offices close on Tuesday 24th December at 1pm and then re-open Thursday 2nd January at 8.15am. Orders placed during this time will be dispatched Monday 6th January 2020.

 

Products & Pricing

Do our prices include VAT?

Yes – all villageathome.co.uk prices include VAT at the prevailing rate.

 

Does the price include the shade?

Unless otherwise stated the price includes the base and shade as shown in the image. Some lamps in our Gregory’s range are sold as base only, however these are clearly marked and the suggested lampshade is also available to buy on site.

 

Do you sell bulbs?

Unless otherwise stated our lamps do not include bulbs. The recommended maximum wattage and bulb types are listed in the product description and should be readily available at a variety of hardware stores.

 

Does your lighting take LED bulbs?

With a few exceptions, the majority of our lights are suitable for LED bulbs. You can find the bulb information listed on each product.

 

I’m a trade customer, can I buy your lights?

Yes, head over to our trade website – www.lightingandinteriors.co.uk and set up a trade account with us.

 

Newsletter

What happens if I sign up to your newsletter?

We usually send out an email newsletter once a month to inform you of any deals, competitions, new products, trends and more. You will also receive 10% off your first order for signing up. (The 10% discount code cannot be combined with any other offer currently running).

 

Can I opt out of future emails?

Of course, we’ll be sad to see you go though! You can unsubscribe from our emails by checking in the footer of each email sent and clicking ‘unsubscribe from this list’.

 

Delivery and Returns

See our Delivery and Returns page for all our information regarding any delivery queries you may have.

 

Our Waste Electrical and Electronic Equipment (WEEE) Responsibility

What is WEEE?

The Waste Electrical or Electronic Equipment (WEEE) Directive requires countries to maximise separate collection and environmentally friendly processing of these items.

 

Why recycle?

The fastest growing type of waste in the UK is unwanted electrical equipment.

Many electrical items can be repaired or recycled, saving natural resources and the environment. If you choose not to recycle, electrical equipment will end up in landfill where hazardous substances can leak out and cause soil and water contamination, harming wildlife and also human health.

To remind you that old electrical equipment can be recycled, it is now marked with the crossed-out wheeled bin symbol. Please do not throw any electrical equipment (including those marked with this symbol) in your bin.

 

WEEE Takeback Service

It is now easier than ever to recycle your electrical goods. When you purchase a new electrical item from us, we will accept, free of charge, the return of an item of WEEE, provided that the item of WEEE is (a) of an equivalent type to, and (b) fulfilled the same function as the new product supplied by us to you.

This item of WEEE must be sent to us within 28 days of your purchase of the new equipment. You must cover all related postage, packaging and carrier costs.

Please send your item to:

WEEE TAKEBACK

The lighting and Interiors Group Ltd.

Cobden Mill

Gower Street

Farnworth, Bolton

BL4 7EP

 

What if my question isn't covered in your 'frequently asked' section?

We understand that you may have product related questions, or may just need to know something that isn’t already covered in this section or the Deliver and Returns page. Just email us on sales@villagelighting.co.uk or telephone 01204 703730 and a member of our team will be able to assist.