GB Mainland £4.95
(Excluding Northern Ireland)
FREE DELIVERY on orders over £100 (GB Mainland only)
Highlands & Islands (Scottish Highlands, Isle of Wight/Man/Scilly only) - £13.95
We aim to dispatch orders within 3-5 working days and the majority of our deliveries are sent on a next day service (GB Mainland only).
Orders placed after 12pm on Fridays are not processed until the next working day. Please take this into account when calculating approximate delivery dates.
Our couriers deliver Monday to Friday only (excluding bank holidays).
We are not currently able to provide weekend delivery slots.
If there is a problem with your order we will contact you on the email address you provided at checkout. We will always quote your order number in any communication with you. If you need to contact us, please call customer services on 01204 703730. Please have your order number to hand when calling.
Please provide a mobile telephone number at the time of ordering to receive SMS delivery updates. We regret we are unable to provide delivery updates if you do not supply a mobile telephone number when placing your order.
We are able to update your delivery address until the point it is collected from us by our courier. Due to the fast turnaround of orders, it is important that you contact us as soon as possible should you wish to make any changes. If you place your order outside of usual office hours, please email email@example.com quoting your order number and any updates you wish to make.
If you know you will not be available on a certain date, please add this to the notes section when placing your order. If it is more convenient to deliver to another address, for example a workplace, please just enter this at the time of ordering.
Should you still miss your delivery, a card will be left with instructions on how you can rearrange. Delivery will be attempted a maximum of 3 times before the parcel is returned to the local delivery depot for collection. If after 1 week the item is not collected from the depot, it will be returned to us and we will issue a refund.