Returns & Refunds

30 Day Money Back Guarantee

Last updated: 28/03/2024

Village at Home is committed to selling high-quality products but we understand there may be a time when you need to return something you have bought.

We offer a Money Back Guarantee and will be happy to issue a full refund within 30 days of purchase provided the item(s) are in as sold condition, including all original packaging where practicable.

To initiate your return, please send an email to web@lightingandinteriors.co.uk with full transaction details and the reason for return.

A full refund, including the standard outbound delivery charge, will be processed back to the original payment method within 3-5 working days of receipt of the returned item(s). You will receive email notification when the refund has been processed.

We will refund any initial delivery charge applied to the order, provided your return the order in full. If you only return part of your order, we will only refund the cost of those items and not the outbound delivery charge.

Please address all returns to:

Village at Home
Returns Department
Ground Floor / Goods In
Cobden Mill
Bentinck Street
Farnworth
Bolton
BL4 7EP

Unfortunately we do not offer a freepost returns procedure, therefore you must organise the return of any unwanted item(s) at your own expense and risk.

Returns cannot be accepted without prior approval, please ensure that you contact us first.
We advise you to obtain proof of return or recorded delivery for all returns.

None of the above conditions will affect your statutory rights under the Consumer Rights Act 2015 if the goods are delivered faulty or there was an error on our behalf.

Right of Cancellation

We are unable to amend your order once it has been dispatched. To cancel an order after dispatch you can either refuse delivery or follow our returns process within 14 days of receipt of the delivery. You then have a further 14 days to return your order for a full refund, including the standard delivery charge applied to your order.

To exercise your right of cancellation, simply send us an email to web@lightingandinteriors.co.uk with full transaction details and the reason for the return.

If you exercise your right of cancellation after the product(s) have been delivered to you, you will be responsible for returning the product(s) to us at your own cost (unless we delivered the product(s) in error or if the product(s) are damaged or defective when delivered). The product(s) must be returned to the address shown above. You must take all reasonable care to ensure that no damage is caused while the items are in your possession or while in transit.

Once you have notified us that you are cancelling the contract, and provided the product(s) have been received in an acceptable condition, we will refund you within 3-5 working days any sum that has been paid by you or debited from your credit card or other account.

Under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013, if you buy from us online, your consumer rights entitle you to cancel your order and obtain a full refund if you request one within 14 days after delivery (or if your order contains a number of products that are delivered separately, from receipt of the last item).

We will refund the cost of the product(s) including the standard delivery charge applied to your order. We may make a deduction from the amount refunded to you if the product(s) have been used, parts are missing or if the original packaging has been damaged.

Your statutory rights in respect of faulty, damaged or missing items or products which are not as described are not affected.

What if my question isn't covered above?

We understand that you may have product related questions or may just need to know something that isn't already covered in this section. Just email us on web@lightingandinteriors.co.uk and a member of our team will be able to assist.

Our hours are:
Monday - Thursday: 8:15am to 4:45pm
Friday: 8:15am to 12:45pm
(Exclusing all Bank Holidays and the period between Christmas & New Year)