Delivery & Returns Information

Delivery Charges

UK MAINLAND

We offer free delivery on all orders over £50.00 (UK mainland only)
If your order total is under £50.00, a delivery charge of £4.95 will be applied.

HIGHLANDS & ISLANDS (Northern Ireland, Scottish Highlands, Isle of Wight/Man/Scilly)

A delivery charge of £13.95 will be applied.

Dispatch & Delivery Times

Orders placed by 1pm (UK) will be dispatched the next working day. You should receive your delivery within 3-5 days. If for any reason there is a problem with your order we will contact you on the email address you provided at checkout. We will always quote your order number in any communication with you. If you need to contact us, please call customer services on 01204 703730. Please have your order number to hand when calling.

Christmas Delivery Times & Opening Hours

Updated November 22nd, 2018

Last order date for guaranteed pre-Christmas delivery: Monday 17th December (stock permitting)

Any orders received after this date will be processed and dispatched as soon as possible however we are unable to guarantee delivery before Christmas

First dispatch date after New Year: Thursday 3rd January 2019
Normal delivery lead-times resume 3rd January 2019

Offices / Warehouse closed from 2:30pm Friday 21stDecember 2018

Offices / Warehouse reopening 8:15am Wednesday 2nd January 2019

 

SMS Delivery Confirmation

Please provide a mobile telephone number at time of ordering to receive SMS delivery updates. We regret we are unable to provide delivery updates if you do not supply at mobile telephone number when placing your order.

Your Right To Cancel

You have the right to cancel your order from the moment it is placed until 14 days after you have received the goods. If your order consists of multiple items, the 14 day period runs from the date you receive your last item. If you wish to cancel your order, you then have another 14 days in which to return the items to us. Please contact us as soon as possible to arrange collection of the item(s).

 

Refunds

Refunds will be paid within 14 days after the stock is returned to us, or you provide evidence that they were returned. Your refund will include any initial delivery charges you may have paid.

Where possible, please use the original packaging when returning items to us to reduce any damage sustained during transit.

 

Frequently Asked Delivery & Return Questions

Can I change my delivery address?

We are able to update your delivery address until the point it is collected from by our courier. Due to the fast turnaround of orders it is important that you contact us as soon as possible should you with to make any changes. If you place your order outside of usual office hours, please email sales@villageathome.co.uk quoting your order number and any updates you wish to make.
Once you have received your emailed confirmation of dispatch it may be possible to make changes. Please contact us as soon as possible.

 

What happens if I'm not in when my delivery arrives?

If you know you will not be available on a certain date, please add this to the notes section when placing your order. If it is more convenient to deliver to another address, for example a workplace, please just enter this at the time of ordering.
Should you still miss your delivery, a card will be left with instructions on how you can rearrange. Delivery will be attempted a maximum or 3 times before the parcel is returned to the local delivery depot for collection. If after 1 week the item is not collected from the depot, it will be returned to us and we will issue a refund.

 

What if I don’t like the product when it arrives?

We want you to be happy with your purchase, but if the item isn’t quite right or if you simply change your mind, we offer free returns on items within 14 days of delivery. 

You can send us your cancellation notice by email to sales@villageathome.co.uk by telephone on 01204 703 730, or by post:

The Lighting & Interiors Group Ltd
T/A Village at Home
Cobden Mill
Gower Street
Farnworth
Bolton
BL4 7EP

Your cancellation is effective from the date you send the email, post your letter or telephone us.
We will arrange to collect the unwanted item from you, or you can arrange to return the item to us.
Refunds will be paid within 14 days after the stock is returned to us, or you provide evidence that they were returned. Your refund will include any initial delivery charges you may have paid.
Where possible, please use the original packaging when returning items.

 

I have received a damaged item, or incorrect item - what should I do?

Please contact us as soon as possible if you receive an incorrect or faulty item and we will arrange for a replacement to be sent at no additional cost to you, or if you decide to cancel your order we will issue a full refund.
If your item develops a fault in the 12 months following delivery, and during normal use, we will arrange to send you a replacement or issue a refund. If the product has been discontinued or is no longer available, we will offer an alternative of equal value, or issue a refund.

 

What if my question isn't covered in your 'frequently asked' section?

We understand that you may have product related questions, or may just need to know something that isn’t already covered in this section. Just email us on sales@villageathome.co.uk or telephone 01204 703730 and a member of our team will be able to assist. Our office hours are

Monday – Thursday: 8:15am to 4:45pm
Friday:                       8:30am to 2:30pm
(Excluding all Bank Holidays and the period between Christmas and New Year)

For full details, please refer to our standard Terms and Conditions by following the link at the bottom of the webpage.

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